Summary for Filipino players: App jili collects personal data only to run your account, process your payments, verify your identity, and keep the platform safe. We don't sell your data. You have the right to see what we hold, correct it, or ask us to delete it. Read on for the full details.
Section 1
Introduction
This Privacy Policy describes how app jili ("we," "us," "the Platform") collects, uses, stores, and protects the personal information of players and visitors who use the appjili.best website and associated services ("Platform").
App jili is committed to protecting the privacy of its users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). By registering an account or using any feature of app jili, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Policy applies to all data collected through the platform, including data collected during registration, KYC verification, gameplay, transactions, customer support interactions, and use of any promotional features such as the Refer a Friend programme.
Section 2
Who We Are (Data Controller)
For the purposes of the Philippine Data Privacy Act, app jili is the personal information controller responsible for the data you provide when using the platform. This means we determine the purposes and means by which your personal data is processed.
App jili has appointed a Data Protection Officer (DPO) who oversees compliance with this Policy and applicable privacy law. You may contact our DPO with any privacy-related concerns by emailing privacy@appjili.best.
Section 3
Data We Collect
App jili collects personal data in the following categories, depending on how you interact with the platform:
Registration and Account Data
- Full legal name
- Date of birth
- Philippine mobile number
- Email address
- Username and encrypted password
- Preferred language and currency settings
Identity Verification (KYC) Data
- Government-issued ID (PhilSys, passport, driver's licence, UMID, or equivalent)
- Proof of address (utility bill, bank statement, or equivalent)
- Selfie or liveness check where required for enhanced verification
- Proof of payment method ownership
Financial Transaction Data
- Deposit and withdrawal amounts and timestamps
- Payment method details (e.g., GCash mobile number, last four digits of card, bank account name) — full card numbers are never stored by app jili
- Transaction reference numbers
Gameplay and Platform Activity Data
- Game history, bet amounts, and outcomes
- Session start and end times
- Platform features accessed and buttons clicked
- Bonus and promotion participation records
Technical and Device Data
- IP address and approximate location (country/region)
- Device type, operating system, and browser version
- Unique device identifiers
- Connection type and network provider
Communications Data
- Records of customer support conversations (chat, email)
- Feedback and survey responses
- Opt-in/opt-out preferences for promotional communications
| Data Category | Collected At | Mandatory? |
|---|---|---|
| Registration details | Account creation | Yes |
| KYC documents | Before first withdrawal | Yes (for withdrawals) |
| Payment details | Deposit / withdrawal | Yes |
| Gameplay data | During active play | Automatic |
| Device / technical data | Platform access | Automatic |
| Marketing preferences | Registration or settings | Optional |
Section 4
How We Use Your Data
App jili uses the personal data it collects for the following purposes:
- Account management — creating, maintaining, and securing your app jili account
- Identity verification — confirming that you are who you say you are and that you meet eligibility requirements (age 21+, Philippine residency)
- Payment processing — facilitating deposits and withdrawals through your chosen payment channels
- Fraud prevention and security — detecting and preventing unauthorized access, suspicious transactions, and abuse of the platform
- Anti-money laundering compliance — meeting our obligations under Philippine AML law
- Regulatory compliance — fulfilling reporting requirements to licensing authorities and the NPC
- Customer support — responding to your queries, resolving disputes, and improving the support experience
- Platform improvement — analysing how players use the platform to fix bugs, improve performance, and develop new features
- Responsible gaming — monitoring play patterns to identify potential problem gambling behaviour and offering timely support
- Marketing communications — sending promotional offers, tournament announcements, and news (only if you have opted in)
Section 5
Legal Basis for Processing
App jili processes your personal data on one or more of the following legal bases as defined under the Philippine Data Privacy Act:
- Contract performance — processing is necessary to carry out the Terms and Conditions you agreed to when registering
- Legal obligation — processing is required to comply with Philippine law, including AML, KYC, and gaming regulatory requirements
- Legitimate interests — processing is necessary for fraud prevention, security monitoring, and platform improvement, provided these interests do not override your fundamental rights
- Consent — for marketing communications, we rely on your explicit opt-in consent, which you can withdraw at any time
Section 6
Sharing Your Data
App jili does not sell, lease, or trade your personal data. We may share your data with the following categories of third parties, strictly to the extent necessary to operate the platform and meet our legal obligations:
- Game providers — licensed game software providers who supply the games in the app jili lobby may receive limited session and account data necessary to deliver gameplay
- Payment processors — GCash, Maya, banks, and card networks receive the minimum data necessary to process your transactions
- KYC and verification services — third-party identity verification providers who process the documents you submit for account verification
- IT and hosting providers — data centre and infrastructure partners who host the platform under strict data processing agreements
- Customer support platforms — tools used to manage live chat and email support
- Regulatory and law enforcement authorities — the NPC, PAGCOR, and law enforcement agencies when legally required to disclose information
All third-party service providers engaged by app jili are required to process your data only on our instructions, maintain appropriate security standards, and not use your data for their own independent purposes.
Section 7
Cookies and Tracking Technologies
App jili uses cookies and similar tracking technologies to improve the platform experience, maintain your session, and gather analytics data. The categories of cookies used are:
- Essential cookies — required for the platform to function. These cannot be disabled as they support core features like login sessions and security.
- Analytics cookies — help us understand how players navigate the platform so we can improve performance and design. Data collected is aggregated and not personally identifiable.
- Preference cookies — remember your settings such as language preference and display options.
- Marketing cookies — used only with your consent to track whether promotions are relevant and to avoid showing you ads you've already acted on.
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. For marketing cookies, you can withdraw consent at any time through your account settings.
Section 8
Data Retention
App jili retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, and compliance obligations. General retention periods are as follows:
- Account and transaction data — retained for a minimum of 5 years after account closure, as required by Philippine AML regulations
- KYC documents — retained for the duration of your account and for 5 years thereafter
- Gameplay records — retained for up to 3 years after the relevant session
- Customer support records — retained for 2 years after the resolution of the relevant query
- Marketing opt-in records — retained until you opt out, and for a reasonable period thereafter as proof of consent
After applicable retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Section 9
Your Rights as a Data Subject
Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by app jili. These rights can be exercised by contacting our support team or Data Protection Officer.
Right to Access
Request a copy of the personal data we hold about you and information about how it is being used.
Right to Correction
Request that inaccurate or incomplete personal data we hold about you be corrected or updated.
Right to Erasure
Request deletion of your personal data where we no longer have a lawful basis to retain it, subject to legal obligations.
Right to Object
Object to the processing of your data for direct marketing or where we rely on legitimate interests as our legal basis.
Right to Block or Suspend
Request that processing of your data be suspended while a dispute or investigation is ongoing.
Right to Complain
Lodge a complaint with the National Privacy Commission if you believe your data rights have been violated.
App jili will respond to all verified data rights requests within 30 calendar days. We may need to verify your identity before processing a request to ensure we are disclosing or acting on data belonging to you and not a third party.
Section 10
Security Measures
App jili implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- TLS encryption on all data transmitted between your device and the platform
- Encrypted storage for sensitive personal data including KYC documents and financial records
- Access controls limiting internal access to personal data to staff who genuinely need it to perform their role
- Two-factor authentication options for player accounts
- Regular security audits and penetration testing by independent third parties
- Fraud monitoring systems that flag unusual account activity in real time
While app jili takes reasonable measures to protect your data, no online platform can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password, never share your login credentials, and contact support immediately if you suspect unauthorized access.
Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, app jili will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with applicable Philippine privacy law.
Section 11
Children's Privacy
App jili strictly prohibits access by anyone under the age of 21. The platform does not knowingly collect personal data from minors. If we become aware that an account has been created by someone under 21, the account will be immediately suspended, all data will be deleted, and any funds will be returned to the payment source used for deposits.
If you believe that a minor has created an account on app jili, please contact us immediately at privacy@appjili.best so that we can take swift action.
Section 12
Changes to This Privacy Policy
App jili may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When material changes are made, we will notify registered players by email and/or through a notice on the platform. The "Last Updated" date at the top of this page will be revised accordingly.
We encourage you to review this Policy periodically to stay informed about how app jili protects your data. Continued use of the platform after any update constitutes your acceptance of the revised Policy. If you do not agree with changes, you may close your account by contacting our support team.
Section 13
Contact Us and Filing Complaints
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact:
- Data Protection Officer: privacy@appjili.best
- General Support: support@appjili.best
- Response Time: Within 30 calendar days for formal data rights requests; within 24 hours for general inquiries
If you are not satisfied with how app jili has handled your personal data or a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for overseeing compliance with the Data Privacy Act, and their contact details are publicly available on their official website.
Governing Law: This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.